Terms and Conditions
Welcome to Blackbird Ordinary. By using our website, placing orders, or visiting our restaurant, you agree to comply with the following terms and conditions. Please read through them carefully to ensure a smooth and enjoyable experience with us.
1. General Information
At Blackbird Ordinary, we strive to provide exceptional food, drinks, and customer service. Our restaurant is located at:
- Address: 729 SW 1st Ave, Miami, FL 33130
- Phone: (305) 671-3307
These Terms and Conditions outline the rules and guidelines for your use of our website and the services we offer. By accessing our site, you agree to abide by these terms.
2. Ordering and Reservations
To place an order or make a reservation, customers must provide accurate contact and payment information. We reserve the right to cancel or refuse any orders that are found to be fraudulent or in violation of our policies.
2.1 Ordering Process
When placing an order via our website or app, you will be asked to provide your name, contact number, and payment details. Upon submitting your order, a confirmation email will be sent to you. Please note that confirmation of your order does not guarantee the availability of items, as we may need to modify your order depending on stock availability.
2.2 Reservation Policy
Reservations are recommended for a smoother dining experience, especially during peak hours. We recommend booking at least 24 hours in advance. You can make reservations by calling (305) 671-3307 or through our website.
3. Payment and Billing
We accept various forms of payment for both dine-in and online orders, including credit cards, debit cards, and other online payment methods. All transactions made through our website are secured, and your payment information will be protected by encryption technology.
Please ensure that the payment details you provide are accurate. Any discrepancies may lead to delays in processing your order. Prices on our website are subject to change without notice. Additional taxes and service charges may apply to your order as required by law.
4. Delivery and Pickup
We offer both delivery and pickup options to enhance your dining experience. For delivery orders, please ensure that your delivery address is correct. For pickup orders, please arrive within the specified time frame to avoid delays.
4.1 Delivery Policy
Delivery services are available within specified areas of Miami. The delivery time may vary based on your location and order size. We are not responsible for any delays caused by external factors, such as weather or traffic.
4.2 Pickup Policy
If you opt for pickup, please ensure that you arrive on time to collect your order. We will keep your order ready for pickup for a limited time.
5. Refund and Cancellation
We want you to be fully satisfied with your experience at Blackbird Ordinary. If you encounter any issues with your order, please contact us immediately so we can assist in resolving the situation.
5.1 Refund Policy
Refunds are provided at the discretion of management and are generally issued for damaged, incorrect, or unsatisfactory orders. If you have any concerns about your meal or service, please contact us within 24 hours of receiving your order, and we will do our best to make it right.
5.2 Cancellation Policy
You can cancel your reservation or order up to 24 hours before your scheduled time. For any cancellations made after this time, please reach out to us directly, and we will handle the request on a case-by-case basis.
6. Privacy and Data Security
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your data when you use our website or services.
6.1 Data Collection
When you place an order or make a reservation, we may collect personal information such as your name, email address, phone number, and payment details. This data is used to process your orders and reservations, and improve our service offerings.
6.2 Data Protection
We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.
7. Limitation of Liability
While we aim to provide the best possible service, Blackbird Ordinary is not responsible for any damages arising from the use of our website, services, or products. This includes, but is not limited to, indirect or consequential damages, loss of business or profits, and technical errors.
8. Changes to Terms and Conditions
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will be effective immediately. We encourage you to check this page periodically for any changes.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida. Any disputes arising from the use of this website or the services we offer will be resolved in the appropriate courts in Miami, FL.
